> ## Documentation Index
> Fetch the complete documentation index at: https://redo-44af351d-docs-returns-email-query-param.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FedEx Easy Returns

> Offer boxless return drop-offs through FedEx Easy Returns locations

export const integrationProvider_0 = "FedEx Easy Returns"

## What is FedEx Easy Returns?

FedEx Easy Returns is a returns service that provides **boxless returns** —
customers can drop off their return items at a nearby FedEx Easy Returns location
without needing to package them. This offers a more convenient return experience
at a lower cost than traditional shipping.

<Info>
  FedEx Easy Returns is not the same as **Inmar**, which provides return
  dispositioning and inspection services. These are separate integrations.
</Info>

## What Does the Integration Do?

When a customer initiates a return with a merchant that has FedEx Easy Returns
enabled, Redo can show a list of nearby drop-off locations. If the customer
chooses a FedEx Easy Returns location:

1. A label fee is still charged to the customer.
2. Redo creates a return in FedEx Easy Returns, which generates a **QR code**.
3. The customer takes the QR code to the drop-off location — no packaging
   required.
4. Redo receives webhook notifications from FedEx Easy Returns to track when the
   customer has delivered their items.

## How to Set It Up

### Phase 1: Submit Onboarding Form to FER

Complete these steps to kick off account creation with the FedEx Easy Returns
team.

<Steps>
  <Step title="Download the Locations Spreadsheet">
    Download the `.xlsx` locations template from the
    [FER Locations Spreadsheet Template](https://docs.google.com/spreadsheets/d/196j2FKsOigQH5MlJhHbyFm3fIDJvaMix/edit?usp=sharing\&ouid=104308230787627345205\&rtpof=true\&sd=true).
  </Step>

  <Step title="Fill Out the Spreadsheet">
    Enter the brand's **ship-to location(s)** in the spreadsheet. Fill out
    **every column** — incomplete submissions will delay setup.
  </Step>

  <Step title="Submit the Onboarding Form">
    Go to the [FedEx Easy Returns Onboarding Form](https://app.smartsheet.com/b/form/0198ccb8f0f5713fbd10c309c5eb5863)
    and complete it. Attach the completed locations spreadsheet on the last
    question of the form.
  </Step>
</Steps>

### Phase 2: Create Test Orders and Contact Redo

Once you've submitted the onboarding form, create **2 test orders** in your
store, then send the order numbers to **[support@getredo.com](mailto:support@getredo.com)**. The Redo team
will use these to verify the integration is working correctly and complete the
setup on our end.

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.