> ## Documentation Index
> Fetch the complete documentation index at: https://redo-44af351d-docs-returns-email-query-param.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Nimble

> Connect Nimble to Redo for automated return processing and warehouse management

export const integrationProvider_0 = "Nimble"

## What is Nimble?

Nimble is a modern warehouse management system (WMS) designed for e-commerce
fulfillment, providing real-time inventory management and order processing
capabilities. Built with modern technology, Nimble helps businesses scale their
fulfillment operations efficiently.

**Primary Purpose:** Nimble delivers streamlined warehouse operations and
fulfillment for e-commerce brands using Nimble as their 3PL provider, with a
focus on technology-driven logistics that adapt to growing business needs.

The platform integrates through Trackstar for standardized connectivity with
returns management platforms and other e-commerce tools, ensuring seamless data
flow across your tech stack.

## What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically
creates an RMA (Return Merchandise Authorization) in Nimble, notifying the
warehouse that items are being returned. This ensures your warehouse is prepared
to receive and process returned items efficiently, with all the information they
need available immediately.

Products are mapped using SKUs, returns are linked to original Shopify orders,
and tracking information (carrier, service, tracking number) is sent to the
warehouse. Return reasons are transmitted to help warehouse staff understand why
items were returned, enabling better decision-making about restocking or
inspection. The integration includes Redo's return status and platform
information for full traceability. Supports multiple warehouses and multiple
shipments per return.

## How to Set It Up

Follow these steps to configure the Nimble integration with Redo.

### Prerequisites

Before you begin, ensure you have:

<AccordionGroup>
  <Accordion title="Active Nimble Warehouse Account" icon="circle-check">
    You must have an active account with Nimble as your 3PL provider.
  </Accordion>

  <Accordion title="Products and Orders Synced to Nimble" icon="box">
    Your products and orders must already be synced to Nimble, typically through
    your order management system (OMS) or Shopify integration. Returns cannot be
    created for products or orders that don't exist in Nimble.
  </Accordion>

  <Accordion title="Administrative Access to Redo" icon="key">
    You need administrative access to your Redo merchant dashboard to configure
    integrations.
  </Accordion>

  <Accordion title="Warehouse Location Information" icon="warehouse">
    Know which warehouse location(s) handle your returns. Returns are automatically routed based on the warehouse that fulfilled the original order.
  </Accordion>
</AccordionGroup>

### Configuration Steps

<Steps>
  <Step title="Navigate to Integrations">
    Go to **Settings** > **Returns & Claims** > **Integrations** and locate the **"TrackStar"** card.
  </Step>

  <Step title="Select Nimble">
    Click **Connect** on the TrackStar card and select **"Nimble"** from the WMS
    provider list.
  </Step>

  <Step title="Enter Connection Details">
    Input the necessary information and credentials to connect your Nimble account.
  </Step>

  <Step title="Configure Shipping Location">
    Go to **Settings** > **Shipping Locations**, edit your warehouse location, and
    add your TrackStar Warehouse ID.
  </Step>

  <Step title="Test the Integration">
    Create a test return, generate a shipping label, and verify the RMA appears in Nimble with correct order details, products, tracking information, and return reasons.
  </Step>
</Steps>

## How Long Does It Take?

### Setup Timeline

| Step               | Time              | Description                                        |
| ------------------ | ----------------- | -------------------------------------------------- |
| Initial Connection | 2-5 minutes       | OAuth authentication with Nimble through Trackstar |
| First Return Test  | 5-10 minutes      | Create test return and verify RMA in Nimble        |
| **Total Setup**    | **10-15 minutes** | Complete setup for most merchants                  |

### Operational Timing

<Steps>
  <Step title="RMA Creation">
    **Real-time (1-3 seconds)** after return is processed and shipping label is generated.
  </Step>

  <Step title="Return Status Updates">
    **Near real-time (within seconds)** via Trackstar webhooks when the warehouse
    scans items.
  </Step>

  <Step title="Warehouse Processing">
    **Varies by warehouse SLA**, typically 1-3 business days from when items
    arrive at the facility.
  </Step>

  <Step title="Inventory Updates">
    **Automatically updated** in Nimble when items are received and inspected by warehouse staff.
  </Step>
</Steps>

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.